Privacy Policy

Frampol ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.frampolafrica.com, and fill out our online forms. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

We collect personal information that you voluntarily provide to us when you register on the website, fill out a form, or contact us. The information we collect may include:

• Name
• Email address
• Phone number
• Location
• Any other information you choose to provide

We use the information we collect in the following ways:

• To provide, operate, and maintain our website
• To improve, personalize, and expand our website
• To understand and analyze how you use our website
• To develop new products, services, features, and functionality
• To communicate with you, either directly or through our partner(s) specified in this Privacy Policy, for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• To process your transactions and manage your orders
• To comply with KYC (Know Your Customer) requirements
• To detect and prevent fraud
• To comply with legal obligations

We strictly use administrative, technical, and physical security measures to help protect your personal information according to the ZImbabwean Data Protection Authority regulations. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Frampol is officially licensed by the Zimbabwean Data Protection Authority to lawfully process personally identifiable information (PII), and has a Data Protection Officer appointed to ensure compliance with CDPA and DPA's regulatory requirements.

By submitting your details for the purpose of using our service, you consent to our collection and processing of your personal data as outlined in our Privacy Policy. You may withdraw your consent at any time by contacting us directly.

You have the right to request access to your personal data, update/correct any inaccuracies, or request deletion of your data in accordance with the provisions of the CDPA. Please contact us to exercise these rights.

In the event of a data breach, we are guided by Zimbabwean Data Protection laws regarding notification timelines once we become aware of the breach. You will be informed of any risks to your personal data, as well as the mitigating measures to be taken.

We may share your personal data with a trusted third party, X, as we partner to provide Starlink services. We do not transfer your personal data to jurisdictions that do not offer adequate protection. If data transfers are necessary, we will ensure proper safeguards are in place to protect your data.

In certain instances, such as our customer onboarding process, your personal data may be transferred to, stored, or processed in jurisdictions outside Zimbabwe. We will ensure that any such data storage, retention, or international transfer complies with the requirements of the Zimbabwean Regulations and Cyber & Data Protection Act to ensure that adequate protections are in place.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions or concerns about this Privacy Policy, please contact us at: